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Technology Helpline Coverage
Your Tech Team can handle a wide variety of questions and problems, including the following:
- Advising you on how to shop for hardware, software and services
- Assisting you with all Microsoft products.
- Assisting you in ridding your computer of viruses, spyware, etc.
- Advising and instructing you on installing and configuring new hardware and software.
- Diagnosing computer hardware malfunctions.
- Fixing problems related to error messages on systems and applications listed below.
- Fixing problems related to malfunctions of operating systems, components, peripherals and software applications listed below.
- Helping you get the best performance from your equipment, including recommending upgrades/updates, and working through system failure and functional disorder of basic hardware and software components.
- Recommending the most current drivers for your hardware.
- Troubleshooting Local Area and Dial-Up Networking configuration and connectivity.
Operating Systems:
- Mac OS 10.x
- Microsoft® Windows® Millennium Edition
- Microsoft® Windows® 2000 Professional
- Microsoft® Windows® XP Home Edition
- Microsoft® Windows® XP Professional Edition
- Microsoft® Windows® CE
- Palm Operating Systems
Hardware:
- Accelerators
- CD/DVD Drives
- Digital Cameras
- Laptops & Handhelds
- Modems
- Monitors
- Network Adapters
- PC Cards / PCMCIA
- Printers
- Scanners
- SCSI Devices
- Sound Cards
- Storage Media
- System Units (PCs and Mac)
- USB Devices
- Video Cards
- PDAs
- Smartphones
Software Applications:
- American Online (AOL)
- CompuServe
- Microsoft® Internet Explorer
- Netscape Communicator
- Netscape Navigator
- Safari
- ISPs
E-mail
- Eudora Mail
- Entourage
- Netscape
- MS Outlook
- MS Outlook Express
- Webmail
Real Estate-Specific
- Popular Forms Applications
- The Living Network®
- Top Producer®
Office/Financial
- ACT!
- Adaptec Toast
- Adaptec EZCD Creator
- Adobe® Acrobat®
- AppleWorks
- Corel Office
- Corel Draw
- Corel Quattro
- Corel WordPerfect
- Intuit Quicken
- Intuit Quickbooks
- LapLink
- Lotus Suite
- Lotus WordPro
- Microsoft® FrontPage® (versions 98 and higher)
- Microsoft® Media Player
- Microsoft® Money
- Microsoft® NetMeeting
- Microsoft® Office Products (Word, Excel, Powerpoint, Access)
- Microsoft® Outlook Express (versions 4.0 and higher)
- Microsoft® Outlook® (versions 97 and higher)
- Microsoft® Publisher (versions 2000 and higher)
- Microsoft® Visio® (versions 2000 and higher)
- Microsoft® Works
- Nero BurningROM
- Palm Desktop
- PrintMaster
- PrintShop
- Real Media Player
- Roxio CD-Burning Products
- Winzip Applications
Firewall/Intrusions
- McAfee Office
- McAfee AntiVirus
- Norton System Works
- Norton AntiVirus
- Panda Systems
- Spyware/Adware intrusions
- Symantec WinFax Products
- Symantec pcAnywhere
- ZoneAlarm
Browsers/Net
- Microsoft® Internet Explorer
- Netscape Communicator
- Netscape Navigator
- Safari
- ISPs
And all IBM PC compatible, Macintosh and clones including:
- Acer
- Apple Macintosh
- AST
- Clones / Whitebox
- Compaq
- Dell
- eMachines
- Epson
- Fujitsu
- Gateway
- Hewlett Packard
- IBM
- Micron
- NEC
- Packard Bell
- PeoplePC
- Sony
- Toshiba
- Winbook
and many others...